Terms of Service

These Terms of Service ("Terms") govern your use of services offered by CALYX Cleaning ("CALYX," "we," "us"). We provide professional cleaning services with an emphasis on eco-conscious practices, primarily serving Accra and surrounding areas.

Contact: calyxcleaning@gmail.com, phone +233 59 578 2653, or via our contact form.

Depending on your booking, we may provide one or more of the following:

• Residential cleaning — e.g. apartments and houses, including regular and one-off visits as agreed.
• Commercial cleaning — e.g. offices and retail shops, on schedules such as daily, weekly, or monthly.
• Specialized cleaning — including deep cleaning and post-construction / post-renovation clean-up.

The exact scope (rooms, tasks, products, frequency, and duration) is defined in your quote, written confirmation, or service agreement. If something is not written down, please confirm it with us before the visit to avoid misunderstandings.

Quotes may be provided verbally, by message, or in writing. A booking is confirmed when we agree a date, time, scope, and price (or rate) with you. We may require a deposit or card hold for certain jobs; we will tell you in advance if that applies.

You confirm that you are authorised to instruct us at the premises (e.g. as owner, tenant, or authorised representative of the business).

You agree to:

• Provide safe, unobstructed access at the agreed time (or arrange key / code access as agreed).
• Ensure utilities we reasonably need are available (e.g. running water, electricity) unless we agreed otherwise.
• Tell us about hazards such as broken glass, biohazards, pests, mould, unsafe wiring, or aggressive pets so we can plan safely. We may refuse or limit work in unsafe conditions.
• Secure cash, jewellery, sensitive documents, and fragile or high-value items. While we are careful, we are not responsible for loss of unsecured valuables we were not asked specifically to handle.

Prices depend on property size, condition, scope, and frequency. Estimates on the website (e.g. "from" amounts) are indicative only; your confirmed quote prevails.

Unless otherwise agreed, payment is due as stated on your invoice (e.g. on completion, within a set number of days, or in advance for first-time or large jobs). Late payment may incur reasonable reminders and, where permitted by law, interest or recovery costs.

We aim to be flexible. As a guideline used across the cleaning industry: if you need to cancel or move a visit, please give us at least 24–48 hours' notice by phone, WhatsApp, or email. Late cancellations or lock-outs (no access at the scheduled time) may result in a fee of up to the booked service value, to cover lost scheduling and travel.

If we must cancel (e.g. severe weather, staff illness), we will notify you as soon as practicable and work with you to reschedule. We are not liable for indirect losses (e.g. lost rent or event costs) from a cancelled visit.

If something does not meet the agreed scope, please tell us within 24 hours of the visit where reasonably possible. We will discuss a fair remedy, which may include re-cleaning affected areas within the original scope.

Re-cleaning does not extend to new requests, damage that existed before our visit, or areas excluded in the agreement.

We maintain appropriate insurance for our operations as described in our materials (e.g. "fully insured"). Coverage is subject to the insurer's terms and any applicable excess.

Our total liability for proven direct loss arising from our negligence in delivering the agreed service is limited to the fees paid for that specific visit (or series of visits the claim relates to), except where the law does not allow such a limit (e.g. death or personal injury caused by negligence, or fraud).

Please report suspected damage caused by our team promptly with photos where possible. We are not liable for pre-existing wear, improper installation of fixtures, unstable items, or damage from using products you supplied against our advice.

We use professional-grade supplies aligned with our eco-friendly positioning. If you require specific products (e.g. allergies), tell us before the visit. You are responsible for the suitability of client-supplied products on your surfaces.

Work may be performed by CALYX employees or vetted contractors operating under our standards. All are expected to respect your property and privacy.

We may ask to take before/after photos for quality or marketing. We will not publish identifiable images of your home or business without your consent. You may opt out by telling us before or during the visit.

Content on our website (text, branding, layout) is owned by CALYX or our licensors. You may not copy or reuse it for commercial purposes without permission.

We take feedback seriously. Please contact us at calyxcleaning@gmail.com or via /contact with details. We aim to respond within a few business days.

We may update these Terms from time to time. The "Last updated" date at the top will change. Material changes to how we deliver services will be communicated where appropriate (e.g. at booking or by email).

These Terms are governed by the laws of the Republic of Ghana. Courts in Accra shall have non-exclusive jurisdiction, unless mandatory consumer protections require otherwise.