Privacy Policy

The data controller for personal data described here is CALYX Cleaning(referred to as "we," "us").

Registered office / correspondence: Manet - Spintex.

Email: calyxcleaning@gmail.com
Phone: +233 59 578 2653

Depending on how you interact with us, we may process:

• Contact and enquiry data— when you use "Send us a Message" or similar: full name, email address, phone number, service interest (e.g. residential, office, post-construction, deep cleaning), and the content of your message.
• Booking and service data — address or site location, access instructions you choose to share, scheduling preferences, payment-related references (we do not store full card numbers on our own servers; payment processors handle card data if you pay by card).
• Communications — messages you send by WhatsApp, SMS, email, or phone in connection with quotes, scheduling, or support.
• Technical data — when you visit our website, standard server and analytics-type information such as IP address (may be truncated or aggregated), browser type, device type, and pages viewed. We keep this to a minimum consistent with running a secure, reliable site.

We do not knowingly collect special categories of data (e.g. health) unless you voluntarily include them in a message; please avoid sharing sensitive information unless necessary.

We use personal data to:

• Respond to enquiries and provide quotes — legitimate interest in operating our business and communicating with prospective clients; where required, your consent when you submit a form.
• Deliver cleaning services and manage accounts — performance of a contract with you (or your organisation) and steps before entering a contract.
• Invoicing, payments, and records — legal obligations (e.g. tax and accounting) and contract performance.
• Safety, security, and disputes — legitimate interests in protecting staff, clients, and property, and enforcing our terms.
• Improve our website and service quality — legitimate interest in understanding aggregate usage patterns where we use analytics.

We do not sell your personal data. We may share it with:

• Service providers who help us run the business, such as website hosting (e.g. cloud platforms), email delivery if enabled, and payment processors. They may only use data on our instructions and under appropriate safeguards.
• Professional advisers (lawyers, accountants) where confidential and necessary.
• Authorities when required by law or to protect rights and safety.

Some providers may process data outside Ghana (e.g. EU or US hosting). Where that happens, we rely on lawful transfer mechanisms recognised under Act 843 and applicable regulations, such as adequacy decisions, standard contractual clauses, or your explicit consent where required.

Our site may use essential cookies or storage needed for security, load balancing, or basic functionality (for example, remembering theme preferences if we offer that feature). Industry practice for marketing or analytics cookies would be disclosed here if we add them; you can adjust your browser to block non-essential cookies.

We retain enquiry and client records for as long as needed to fulfil the purposes above, including resolving disputes and meeting legal retention periods (e.g. tax). Typical ranges: active client files for the relationship plus a reasonable period after; marketing enquiries for 12–24 months unless you ask us to delete sooner and we have no overriding reason to keep them.

We use appropriate technical and organisational measures appropriate to the risk, such as HTTPS, access controls for systems, and staff awareness. No method of transmission over the internet is 100% secure; we encourage you not to send payment card details by unsecured email or contact forms.

Under Ghana's data protection framework, you may have rights including to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Object to or restrict certain processing, where the law allows.
• Request deletion where there is no overriding legitimate or legal reason to retain data.
• Withdraw consent where processing was based on consent.
• Lodge a complaint with the Data Protection Commission of Ghana.

To exercise rights, email calyxcleaning@gmail.com with your name and a description of your request. We may need to verify your identity.

Our site may link to WhatsApp, maps, or social platforms. Their privacy policies apply when you leave our site. We are not responsible for third-party practices.

Our services are directed at adults and businesses. We do not knowingly collect data from children under thirteen without parental consent. If you believe we have, please contact us so we can delete it.

We may update this Privacy Policy when our practices or the law change. The "Last updated" date will reflect revisions. For material changes, we may provide additional notice (e.g. on our website or when you next book).